Privacy Policy

Last updated: 24th July 2026

Human State Training Ltd (“Human State Training”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information with care, transparency and respect.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

Who We Are

Human State Training Ltd provides education, training, coaching and development programmes designed to improve mental health, wellbeing, human performance and organisational culture.

Our registered office is:

Human State Training Ltd
Flat 8 Norwich House
14 North Street
Guildford
Surrey
GU1 4AF

Email: hello@humanstatetraining.com

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

Information We Collect

We may collect the following information.

Information you provide directly

This may include:

Name
Email address
Telephone number
Organisation
Job title
Billing information
Booking details
Information submitted through contact forms
Information provided during enquiries
Feedback questionnaires
Survey responses
Information you voluntarily provide during training registration

Information collected automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Website interactions

This information helps us improve our website and understand how visitors use it.

How We Use Your Information

We use your information to:

Respond to enquiries
Process bookings
Deliver training programmes
Provide access to online learning resources
Send joining instructions
Provide customer support
Improve our services
Improve our website
Monitor website performance
Produce anonymous statistics
Meet our legal obligations
Prevent fraud and misuse
Send updates you have requested

Where you have given your consent, we may also send newsletters, articles, event invitations or other information relating to Human State Training.

You can unsubscribe at any time.

Our Legal Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interests in operating and improving our business

Health and Wellbeing Information

Some Human State Training programmes involve discussion of wellbeing, stress, nervous system regulation and related topics.

Participation is always voluntary.

We do not routinely collect medical records or sensitive health information unless it is necessary for delivering a service and you have chosen to provide it.

Where special category data is collected, it will always be handled in accordance with UK GDPR.

Marketing Communications

If you have chosen to hear from us, we may occasionally send:

News
Insights
Articles
Programme updates
Event invitations
Resources
Human State Training developments

You may unsubscribe at any time by:

Clicking the unsubscribe link within our emails
Contacting us directly

We will never sell your personal information for marketing purposes.

Cookies

Our website uses cookies and similar technologies to help provide a secure and effective browsing experience, understand how our website is used, and improve our services.

Some cookies are essential for the operation of our website, while others help us improve functionality, analyse website performance or, where you have given your consent, support our marketing activities.

Full details of the cookies we use, why we use them, and how you can manage your preferences can be found in our Cookie Policy.

Analytics

We may use analytics services (such as Google Analytics) to understand how visitors use our website.

These services may collect anonymised or aggregated information such as:

Pages viewed
Time on site
Device type
Geographic region
Referral source

Where possible, IP addresses are anonymised.

Third-Party Services

We may use trusted third-party providers to help us deliver our services, including:

Website hosting
Email communication platforms
Learning platforms
Payment providers
CRM systems
Video conferencing platforms
Survey tools
Analytics providers

These providers only process personal information on our behalf and are required to protect it appropriately.

Sharing Information

We do not sell your personal information.

We may share information only where necessary:

With trusted service providers
Where required by law
To protect legal rights
During business restructuring or sale

Any sharing will be limited to what is necessary.

International Transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, including approved contractual protections where required by law.

Data Retention

We only keep personal information for as long as necessary to:

Deliver our services
Meet legal obligations
Resolve disputes
Improve our services

When information is no longer required, it is securely deleted or anonymised.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While no method of transmitting information over the internet can ever be completely secure, we continually review and improve our security practices.

Artificial Intelligence and Data Processing

Human State Training is committed to using technology responsibly, ethically and transparently. Where we use artificial intelligence (AI) or other automated technologies to support our operations, we do so with appropriate human oversight and in accordance with applicable data protection legislation.

Further information about how we process data and our approach to the responsible use of AI can be found in our Data Processing & Artificial Intelligence Statement.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing
Withdraw consent where processing is based on consent
Request the transfer of your information where applicable

If you wish to exercise any of these rights, please contact us using the details below.

Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their own privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The latest version will always be published on this page together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact: